Title:
IT Support Engineer
Pay:
£30,000.00-£40, Pro - Rata) per year
Job description:
About ERG
The ERG Group of companies specialises in the supply, maintenance and manufacture of industrial air pollution control and odour control systems. Currently comprising four operating companies, we have a solid reputation for being a leading supplier of air pollution control systems to a wide range of industries. Our mission is to provide our customers with a complete, robust air or gas cleaning package, offering guaranteed emissions to atmosphere so you meet your legal compliance obligations, and the most reliable maintenance service available.
Job Summary
Reporting the Group IT Director, ERG is seeking an IT support engineer with broad understanding of supporting commercial IT systems across multiple locations (UK and abroad). The role is multi-disciplinary, spanning support assistance across Networking, Software and Hardware. Whilst specific IT knowledge is required, ERG is seeking an IT "generalist" with a pragmatic and logical approach to problem solving day-to day IT support matters. Typically, these would cover networking, system updates and patches, updating hardware (e.g. RAM modules in laptops), cyber security training and planning, backup monitoring, configuration of new laptops and PCs, specification of system components as required. A candidate with knowledge of PC's, MS-DOS, memory management, networking, hardware upgrades, self-diagnostics and problem solving could be ideally suited to the role.
ERG has around 150 users, supported by a London based IT contractor that provides remote support for our servers and back-end configuration, the successful candidate would be responsible for working with our IT support contractor in day-to-day IT support and special projects management. Fundamental understanding and practical experience is required of the following topics: Office 365, MS networking, MS server administration understanding, key hardware components to Networks, PCs and laptops.
The role will be based in our head office in Horsham with occasional UK and international travel as required.
This role could suit someone seeking a part-time role working 5 mornings a week (or 2.5 days). This would reduce the salary on a pro-rata basis.
Salary will be subject to experience, qualifications and agreed working hours.
Benefits
25 days annual leave + bank holidays
Private medical insurance
Company sick pay
Salary sacrifice Pension
Salary sacrifice Car scheme
Non-contributory company pension
Onsite EV car chargers
Death in service benefit
Job Types: Full-time, Part-time, Permanent
On-site parking
Private medical insurance
Profit sharing
Experience:
IT support: 2 years (preferred)