Title: Security Operations Manager
Agency: Tidewater Community College
Location: Norfolk - 710
FLSA: Exempt
Hiring Range: $80,000 - $95,000, commensurate w/ experience
Full Time or Part Time: Full Time
Job Description:
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Operations Manager is responsible for the day-to-day security operations of the Department of Public Safety and supports the overall safety and security of the college community across all campuses.
This position oversees and coordinates campus security operations, supervises contracted security personnel, ensures compliance with departmental policies and procedures, and provides operational leadership and training related to public safety functions and security technology systems.
Primary responsibilities include:
1. Managing daily security operations and supporting continuity of public safety services across all campus locations.
2. Overseeing contracted security personnel, including establishing performance expectations, evaluating service delivery, enforcing operational standards, and ensuring compliance with college policies and procedures.
3. Developing and implementing operating procedures, post orders, and training standards for security personnel.
4. Providing training and guidance related to campus security operations, emergency response procedures, and the use of security technologies and systems.
5. Coordinating, servicing, and supporting the college’s security technology infrastructure and related projects, including: Emergency Notification Systems CCTV/video surveillance systems Two-way radio communications systems Access control system integration Database coordination and security technology administration
6. Conducting audits, inspections, and functionality testing of security systems across main and satellite campuses to ensure operational readiness and effectiveness.
7. Maintaining inventory records for security equipment and coordinating with college departments and contracted vendors regarding repairs, maintenance, upgrades, and system performance issues.
8. Collaborating with the Office of Information Systems and Facilities Maintenance to develop and maintain processes, policies, and procedures that ensure the security of associated systems and data, proper user access controls, and continuity of operations.
9. Assisting with security policy development, operational assessments, emergency preparedness initiatives, and recommendations for improving campus safety and security operations.
This position requires the ability to travel to and work from any college campus as needed to fulfill assigned responsibilities. The employee must be available to respond outside normal business hours when required and is designated as essential personnel.
The employee may be required to attend in-state and out-of-state training programs, conferences, and professional development activities. In the event of a college or campus closure due to weather or other emergency conditions, the employee may be required to report to work or otherwise fulfill the responsibilities of the position. Minimum Qualifications:
10. Ability to make decisions independently and to interpret and apply policies and procedures and functions in a district director-level environment.
11. Knowledge of and ability to use a variety of PC-based software including word-processing, spread sheets, database, and power point, Zoom, Teams, ability to be cross trained in dispatch software as needed.
12. Ability to compose, type, edit, and proofread with accuracy, rules of grammar, spelling and punctuation required. Ability to produce statistical data.
13. Ability to utilize software and run reports related to the college’s access control system (Cbord, Gold).
14. Ability to communicate effectively, both orally and in writing and the ability to maintain confidentiality.
15. Ability to apply appropriate customer service techniques, use sound judgment to resolve customer–related issues.
16. Ability to prioritize workload, anticipates and meets deadlines, and responds to changing priorities.
17. Ability to manage multiple projects concurrently and answer multi-line phone system
18. Ability to collaborate and maintain effective working relationships with academic departments and staff, support departments and staff, students, and community organizations.
19. Ability to work varied hours, work on various campuses, and be available for emergency recall.
20. Experience managing and maintaining a Security computer-based database system.
21. Experience in an office setting in which individual assumed a wide variety of responsibilities to include heavy usage of computer applications and interaction with customers.
22. Valid drivers license
Additional Considerations:
23. Experience working in a safety/security or law enforcement environment.
24. Experience working in a security office at a college or university.