Head of Customer Service
Orpington
£45,000 - £50,000 + bonus and bens
Company Overview
Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.
Job Purpose:
We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director.
As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management.
As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organi...