Security CIC Tactical Co-ordinator/Drone Pilot
Join to apply for the Security CIC Tactical Co-ordinator/Drone Pilot role at Amberstone Security
Base pay range
ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.
ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.
Role Overview
We are seeking a proactive and skilled Control Room Operator to join our Security Operations Centre. The successful candidate will be responsible for real-time monitoring, incident management, and coordination of field resources, including drones and mobile patrols. You will play a critical role in protecting our clients\' premises and assets by maintaining situational awareness and executing rapid, informed responses. Working on a 4 on/4 off shift pattern, 12-hour shifts, with a mixture of days and nights.
Responsibilities
* CCTV Monitoring: Operate and monitor multiple CCTV systems for suspicious activity or incidents.
* Drone Operations: Deploy and pilot drones for surveillance, inspections, and incident verification (appropriate training and certification required).
* Alarm Response: Act as the first responder to alarms, including assessing situations via CCTV and dispatching appropriate resources.
* Premises Access Control: Remotely lock and unlock client sites, ensuring secure and documented entry and exit procedures.
* Vehicle Patrol Coordination: Oversee and coordinate mobile patrol units as part of routine or responsive duties.
* Incident Reporting: Record and escalate security incidents accurately using internal reporting systems.
* Call Handling: Manage incoming calls, providing prompt and professional responses to clients, staff, and emergency services.
* Engineer Dispatch: Coordinate and dispatch field engineers nationwide for maintenance, emergency callouts, or client support needs.
* Shift Handover: Ensure comprehensive handover briefings are provided between shifts for continuity of operations.
Requirements
The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.
* Valid UK Drone Pilot Certification (e.g., GVC or A2 CofC) or willingness to obtain which will be fully funded by the company.
* Experience with CCTV systems and control room environments preferred.
* Excellent communication and coordination skills.
* Ability to remain calm under pressure and respond effectively to emergencies.
* IT proficiency (Microsoft Office, control software, reporting systems).
* Knowledge of security protocols and procedures.
* Valid UK driving licence (required for field support or mobile duties).
* Willingness to work 12-hour shifts, both day and night, on a 4 on/4 off rotation.
* SIA CCTV Licence (desirable).
Benefits
* SIA Licence Renewal
* Auto enrolment pension scheme
* Investment into training
* Perkbox incentive scheme including discounts and an employee assistance programme
* Company uniform provided
Additional information
Applicants must be able to provide a full 5-year checkable work or education history. If invited to interview, please bring your right to work documents and a recent proof of address. You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role. If you have not been contacted within 14 days of your application please assume you have been unsuccessful.
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Security and Investigations
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