Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
SUPERVISION
Reports to and works under the administrative supervision of a Territory Manager.
SUMMARY
Overall responsibility of developing, retaining, and managing a portfolio of
businesses which will act as agents, to provide RIA money transfer services.
This role offers the opportunity to be part of one of the largest money transfer
companies. With a potential to grow in the role, a successful candidate will be an all rounder when it comes to ability to contribute in all areas of sales, will have a great
"hands-on" attitude, be positive and sociable, and have excellent communication and
interpersonal skills.
Field Support Specialist will identify, retain, grow and manage a floating Portfolio of
Existing Agents every month, of which production (Transactions) can be significantly
increased.
He/she will meet and exceed all company and individual goals in line with the
company's policies, procedures and values.
ESSENTIAL DUTIES
• Manage a portfolio of selected and allocated Agents in the territory. The FS
must chose and submit their FT Portfolios (to agent support and the line
manager) at least 5 days before month end, to be consider for the following
months portfolio. (Agents will be chosen from a particular geographical
location, however this may change to suits the needs of business.)
• Directly reporting to the Territory Manager and Regional Sales Manager on a
regular and timely basis to ensure they are fully and correctly briefed in all
aspects of your work.
• Develop strong relationships with agents to ensure long term loyalty to the
Company.
• Respond to incoming emails and phone enquiries, ensuring the Agents are
attended and their queries resolved.
• Retain the existing portfolio production by ensuring the monthly set targets are
met.
• Increase the existing portfolio transactional volume
• Conduct competitor research to learn more about agents and customers
needs at each existing location and log the information using the company
CMS tool.
• Ensure all necessary marketing materials are in place at every agent location
• Promote the Ria Money Transfer Services at the agents locations (such
promotion to include flyer distribution, explanation(s) regarding the Services
and requirements to send money to agents, it's staff and customers);
• Identify challenges and propose positive solutions that are in line with the
company growth expectations in order to overcome any challenge
• Rebrand the existing agents according to our Marketing standards.
• Attend and actively participate in Ria Orange Days and internal meetings
when required.
• Contribute to special projects, that enhance the business.
• Prepare and organise the weekly visit plan.
• Manage and regularly review the assigned Agents portfolio to ensure that the
desired targets are reached;
• Option to expand the network by identifying, approaching, signing, and
onboarding new agents, this will be targeted acquisition of new business: new
agents onboarded with proven potential for transactions.
• Actively follow the new agents welcoming process to ensure agent can be
fully trained, where process would include (documents, Yubikey setup,
Signature pad, Agent Setup and Configuration in Fx Operations + Users)
• Ensure the Agents have all the knowledge, marketing and tools required, by
performing regular trainings and educational sessions
• To guarantee the regulations and guidelines are adhered by the Agents at the
very small detail and their account remains in the Active status.
REQUIRED EXPERIENCE / QUALIFICATIONS
• Fluent English +**
• At least 1 years' experience in Sales, Sales Support, Sales Promoter,
Customer Service or customer/agent support role.
• Strong work ethic, flexibility and a positive attitude;
• Experience working within a target-driven team environment;
• Experience working with clients and building relationships;
• Excellent communication skills
• Excellent time management skills;
• Excellent problem-solving skills;
• Ability to work well under pressure;
• Excellent customer service skills;
• Proficient in the use of Microsoft Office (i.e. Excel, Word, PowerPoint,
Outlook)
COMPETENCIES/SKILLS
Communication Productive
• Strong communicator- oral, written and telephone skills
• Active listening skills
• Multitasking
• Planning
• Time Management
• Analytical skills
• Result driver Personal Effectiveness
• Acts with integrity
• Demonstrates adaptability
• Personal organisation
• Sensitive to cultural differences
• Resilient and tenacity
• Leadership skills
• Good business judgement
• Problem-solving skills
Technical
Microsoft Office
Interpersonal
• Influences others at all levels
• Builds relationships
• Customer relationship-orientated
• Teamwork
The above statements are intended to describe the general nature and level of work being performed by people assigned to this
job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.
Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from (£25,500 - £27,500). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at:
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.