We are seeking a dedicated Customer Support professional to join a dynamic team within the construction, heating, HVAC, or M&E sectors. This role involves providing top-tier customer service by acting as the primary point of contact for clients requiring assistance with service and maintenance scheduling, queries, or issues. The successful candidate will coordinate with engineers, internal teams, and customers to ensure efficient delivery of services, maintain accurate records in service management systems, and contribute to improving operational processes. An essential part of this role is maintaining clear communication with customers, managing multiple tasks effectively, and supporting ongoing service excellence. This position offers an excellent opportunity to develop within a fast-growing company that values customer satisfaction and operational efficiency.
Experience in customer support, service coordination, or operations support within construction, heating, HVAC, or M&E or another Service Engineering environment.
Strong communication and interpersonal skills to effectively liaise with clients and internal teams.
Excellent organisational skills with the ability to prioritise multiple tasks under pressure.
Confident user of Microsoft Office and service management systems.
Knowledge of contract-based service delivery is desirable but not essential.
Joining this organisation means benefitting from a supportive work environment, where your skills contribute directly to customer satisfaction and operational success. The role offers competitive salary and benefits, a Monday to Friday working schedule, and an office-based setting in Chessington. Applicants will have the chance to be part of a forward-thinking company with a strong reputation in smart heat network solutions, and enjoy career development opportunities within a rapidly expanding business sector. If you are motivated, organised, and passionate about delivering excellent customer care, this role could be the perfect next step in your career