Job Overview
A fantastic opportunity has become available for a Concierge Receptionist to join Paragon's client partner's site in Horsham, a global asset management firm, on a permanent basis.
As part of our Reception Concierge team at Schroders, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience.
Hours: Monday to Friday between 8:30am - 5:00pm
Key Responsibilities
* Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office
* Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary
* Day to day responsibility of SLAs and service delivery
* Acts as the site liaison for the services delivered on site
* Responsible for keeping up to date and trained in all concierge reception processes
* Managing and taking ownership of the client Reception area and Client meeting rooms
* Managing the Switchboard and FM helpdesk, supporting as a key user and training other staff to support as required
* Client meeting room assistance, chairs, table move, AV support
* Responsible in ensuring a high level of customer service is demonstrated and adhered to in all dealings with clients
* To be flexible to work in any service area as required, rota and on an Adhoc basis
* To support colleagues and work as a team to achieve the best results for clients
* Responsible for tracking own activity and report on daily activity
* To wear the Concierge reception uniform provided along with any PPE required
* Responsible for complying with health and safety and site operational procedures
* Ad-hoc Concierge reception tasks as requested by the Leadership and Management team
Skills and Attributes we are looking for
* Previous experience in concierge/ reception/ front of house/ hospitality roles is desired
* Ability to always maintain a positive attitude and professional tone
* True desire to satisfy the needs of others in a fast-paced environment
* Ability to interact with employees and visitors effectively with tact and diplomacy
* Decision-making skills and ability to use own initiative to answer questions
* Ability to maintain confidentiality and handle situations with sensitivity
* Excellent customer service and verbal and written communication skills
* Proactive approach to work with an eye for detail
* Problem-solving and critical thinking skills
* Organisational skills and a methodical approach to dealing with the varied needs of the employees
* Strong IT skills, competent in Microsoft Office 365 applications to intermediate level
* Flexible to change shifts at short notice
* Ability to learn quickly and follow core processes
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status