East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well‑respected and award‑winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
Location and Contract
Office‑based in Chesterfield or Nottingham. Additional travel required. Contract: Permanent, part‑time (19.5 hours per week).
Why the Post Exists
Lead the day‑to‑day operations for our premises and facilities which support our people, tenants and members to access quality services. We’re looking for a confident, highly organised facilities professional to lead the operational management of our premises and front of house services. From managing frontline customer experience to planning maintenance programmes and controlling budgets, you’ll ensure our premises actively support the organisation’s objectives, commitment to sustainability and reputation. This is a role where strong organisational skills really matter to calmly and efficiently manage priorities, proactively problem solve, ensure services are well‑planned, keep everyone informed and maintain effective systems where nothing is left to chance.
Key Responsibilities
* Take ownership for the coordination of our premises and front of house services, ensuring colleagues, tenants and visitors experience spaces that are welcoming, safe, well‑run and reliable.
* Bring clarity and structure for reception, cleaning and maintenance team members to deliver a consistent, professionally presented and high‑quality service.
* Provide clear leadership, setting direction for rotas, activity, service coordination and scheduling.
* Oversee facilities operations, maintenance activity, supplier contracts and Health & Safety compliance.
* Work closely with internal colleagues, contractors and other external bodies to ensure buildings are compliant, well‑maintained and operate smoothly.
* Have excellent communication skills to ensure people are appropriately informed.
The usual working pattern can be any of the following (please confirm your preferences in the covering letter):
* Monday, Wednesday and Thursday
* Tuesday, Thursday and Friday
* Monday, Wednesday, Friday plus Tuesday or Thursday.
Key Areas of Responsibility
* Leadership and Service Delivery
o Provide day‑to‑day line management for reception, maintenance and cleaning team members.
o Plan rotas and schedules to ensure appropriate on‑site cover and consistent service levels.
o Oversee services across sites, maintaining high customer service standards.
* Facilities and Maintenance Projects
o Plan and oversee preventative and reactive maintenance within agreed budgets.
o Coordinate refurbishments, building projects and dilapidation works.
o Carry out (or commission) regular inspections to identify and resolve issues efficiently.
* Communication and Development
o Act as the operational lead for premises related communications.
o Be a key point of contact for tenants, holding regular review meetings.
o Oversee meeting room, workspace and facilities bookings.
o Manage and further develop the virtual office service, including tenant relationships and associated budgets.
o Work collaboratively with internal teams, including IT, HR and ESG group.
* Compliance and Health and Safety
o Manage supplier contracts, renewals and performance for cleaning, security and maintenance.
o Maintain accurate contract and asset registers.
o Lead on Health and Safety across all sites, working with external consultants where required.
o Ensure statutory inspections, documentation and ISO audit requirements are met.
* Budgets
o Support and monitor premises budgets across multiple sites.
o Track facilities invoicing inbound and outbound including chases where applicable.
o Ensure value for money and accurate forecasting.
Applicants Will Possess
* Demonstrable experience managing premises, facilities services or operational teams.
* Strong operational and project management experience.
* Experience of rota planning, scheduling and maintenance coordination.
* Confident working with suppliers, contracts and service agreements.
* Excellent organisational, communication and administrative skills.
* Strong IT skills, including Microsoft Office and cloud‑based systems.
* A proactive, resilient approach with the ability to work independently and as part of a team.
* Full UK driving licence, access to own transport and willingness to travel.
* Flexibility to provide out of hours emergency cover on a rota basis.
What You Can Expect in Return
Due to limited characters on this platform, please refer to our website.
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