Facilities Coordinator Job ID 250387 Posted 04-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: - First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. - Main point of contact for the landlord registering guests and logging works order with the landlord. Issue visitor and parking passes and follow security protocols. - Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. - Arrange and confirm recreational and business activities on behalf of the requestor. - Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, badging, lost property and onboarding. - Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. - Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. - Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. - Coordinate with vendors who supply services or goods to the workplace. - Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. - Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You'll Need: - High School Diploma or GED with up to 2 years of job-related experience. - Ability to follow basic work routines and standards in the application of work. - Communication skills to exchange straightforward information. - Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Strong organizational skills with an inquisitive mindset. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)