Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
* Be the first point of contact when checking in late arrivals and walk-ins
* You'll ensure a warm, friendly and genuine welcome
* The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
* You'll ensure guest and business safety and security is top priority at all times
* In the event of a fire, evacuating all guests and team from the business safely and quickly
* You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
Requirements:
* Passionate about guest care
* A can-do attitude
* Professionalism under pressure
* Great eye for detail
* Enjoys and wants to be an active member of a team
* Excellent verbal communication
* An understanding of what excellent guest service looks like
* Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Benefits:
* Flexible shifts - to fit around the other important things in life.
* Love dining out? You'll love it even more with a massive 33% discount across all our brands.
* Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
* Team Socials - work hard, play hard!
* Pension
* 28 days paid holiday
* High-street shopping discounts
* Free shares
* Free employee helpline- to support you with whatever life throws at you
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