Company Description
Magnetic Business Development Ltd helps ambitious businesses grow by forging strategic partnerships that align with their commercial and purpose-driven objectives. Based in the UK, the company offers a fully outsourced business development solution, including strategy-led lead generation, professional outreach, and securing qualified meetings. Magnetic BD also provides sales training and support to help clients sell with confidence and consistency, focusing on sustainable systems tailored for long-term success. With expertise in industries such as fire safety, manufacturing, and professional services, Magnetic BD delivers results by raising brand visibility, accessing new markets, and creating valuable partnerships.
The Role
We are looking for a capable and technically minded Operations & Performance Manager to provide leadership, structure and operational oversight across the business.
This is a key role supporting the Founder, ensuring the team operates effectively, performance is visible and measurable, and client work is delivered to a consistently high professional standard.
You will act as the day-to-day operational lead for the office, bringing organisation, accountability and process discipline to support the next stage of business growth.
This role carries a high level of responsibility and trust, acting as operational support to the Founder and taking ownership of internal performance management and operational improvement.
Key Responsibilities
Operational Leadership & Performance
* Lead and support the business development team day-to-day
* Run weekly results and performance meetings
* Monitor activity levels, KPIs and campaign performance
* Review and audit team output before client delivery
* Ensure consistent professional standards across all work
Systems, Data & Process Improvement
* Support implementation and optimisation of CRM systems (including Salesforce)
* Improve reporting visibility, dashboards and operational metrics
* Analyse performance data to identify trends and improvement opportunities
* Develop and implement processes that improve efficiency and consistency
* Help translate business needs into structured workflows and systems
Team & Business Support
* Support recruitment, onboarding and training of new team members
* Provide coaching and performance support to the team
* Maintain a positive, accountable and professional culture
* Liaise with clients where appropriate to ensure service quality
* Provide operational support and problem-solving assistance to the Founder
About You
We are looking for someone who combines people capability with technical and operational thinking.
You will likely demonstrate:
* Previous experience in operations, performance management or team leadership
* Strong organisational and analytical capability
* Confidence working with systems, CRM platforms and data reporting
* Ability to identify problems and implement practical solutions
* Commercial awareness and understanding of business performance drivers
* Confidence holding standards while supporting and motivating people
* Clear and professional communication skills
* Reliability, calmness and sound judgement
* A proactive mindset and ownership approach
Experience within a sales, business development or service-based environment would be advantageous.
Being technically minded and comfortable working with data and systems is important for this role.
Why This Role is Different
This is not an administrative position.
It is an operational leadership role with real responsibility and impact.
You will play a central role in:
* Strengthening operational structure
* Improving team performance
* Supporting business growth
* Building scalable processes for the future
There is potential for this role to develop into a more senior leadership position as the business grows.
What We Offer
* Competitive salary depending on experience
* Performance-related bonus linked to operational and team performance
* Opportunity to play a key role in a growing business
* Supportive and professional working environment
* Investment in systems and development
* Long-term progression opportunities
This is an opportunity to become a central part of a business that is strengthening and evolving for the future.
Location
Office-based role in Eastbourne.
Apply
* If you are a motivated and capable professional who enjoys creating structure, supporting teams and improving performance, we would love to hear from you.