Overview
As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:
1. You will be the first point of contact to assist customers with their online subscription enquiries and account management.
2. You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
S till interested…Great News!! Well here is what a typical day In the office will look like..
3. You will start your day signing into your systems, making sure you are ready for the day ahead.
4. You will engage with a variety of customers who have questions regarding their online subscription.
5. You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.
6. Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
7. With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
The start of your journey with Teleperformance
You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
What’s in it for you- PERKS PERKS PERKS!
8. Perks at Work – Savings Discounts / Free Online Classes
9. - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
10. Critical Illness – up to £10,000
11. Cycle to Work Scheme
12. Eyecare support voucher
13. Holiday Purchase Scheme
14. Length of Service Awards
15. Workplace Pension
16. Monthly Inspire Awards – For the best of the best
17. Refer-A-Friend earns up to £1,200 for you
18. Monthly Wellbeing Webinars
19. Dedicated Employee Experience Progress – Here to support TP journey