Mindplace Centre Manager – Surrey (Richmond Villages)
Apply now for the Mindplace Centre Manager role at Richmond Villages.
Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You'll drive and improve operational performance across all service lines and ensure the centre consistently delivers the highest standards of customer service and satisfaction.
Key Responsibilities
* Support the Regional Operations Manager with opening new Mindplace centres across the region.
* Lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships.
* Drive operational efficiency through effective utilisation and scheduling of resources, continually striving for profitable growth and customer‑centred innovation.
* Use insights from the Net Promoter System to continually improve the customer experience.
* Own the local marketing plan, raising the centre’s profile and converting leads into new business.
* Serve as the operational lead for key corporate clients and support the Regional Onsites Manager with new business opportunities.
* Analyse failure demand, satisfaction results, complaints and feedback, identify root causes and implement remedial actions.
* Maintain and develop a robust control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPS, BABCP, CQQ).
Key Skills / Qualifications Needed For This Role
* Healthcare management experience; mental health experience desirable but not essential.
* Excellent interpersonal skills and ability to communicate with employees, colleagues, customers and corporate clients.
* Experience leading teams and people management in onsite corporate healthcare settings.
* Experience working in a regulated environment.
* Knowledge of the mental health, healthcare or wellbeing industry.
* Track record of driving business performance and delivering results.
* Strong problem‑solving and project‑management skills.
* IT proficiency, including Microsoft Office.
Benefits
* 25 days holiday per year (increasing with service length, with option to buy or sell).
* Bupa health insurance as a benefit in kind.
* Enhanced pension and life insurance.
* Discounted dental insurance scheme.
* Access to digital GP platform on mobile.
* Family mental health line.
* Financial wellbeing channels.
Employment Details
* Full time – 40 hours a week.
* Permanent position.
* Competitive salary + benefits.
* Location: Chertsey, KT16 8LA.
* Job Area: Clinical Services.
EEO & Diversity
Bupa is a Level 2 Disability Confident Employer and encourages applications from people with diverse backgrounds and experiences. All applicants will be treated fairly and offered reasonable adjustments where necessary.
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