<div><h3>Switchboard Telephonist - Grimsby</h3><p><b>The closing date is 30 June 2026</b></p><p>We are currently looking for enthusiastic individuals to join the Trusts Grimsby Switchboard team. The post holder will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard.</p><p>Enquiries will come from the general public and all levels of staff. The post holder will handle emergency calls and alarm systems. The post requires excellent communication and interpersonal skills, the ability to multi‑task under pressure and a basic comprehension of IT. The role requires the ability to concentrate for long periods of time and flexibility to work at short notice for the needs of the service.</p><h3>Main duties of the job</h3><p>The role involves answering telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00‑14:00, 09:00‑17:00, 14:00‑22:00 and 22:00‑06:00 every day of the year. You will work closely with other Telephonists and Switchboard Team Leaders with support and training available. After tailored training you will assist the organisation with handling emergency calls and alarm systems, serving as a key stakeholder in supporting our patients.</p><h3>Qualifications</h3><ul><li>3 GCSE grades A to C or equivalent to include Maths and English</li><li>ECDL or equivalent working knowledge of Microsoft Packages</li><li>A levels</li><li>Evidence of continuing professional development</li></ul><h3>Experience</h3><ul><li>Significant experience within a busy switchboard environment</li><li>Evidence of good performance in current role</li><li>Proven ability to work on own initiative</li><li>Evidence of working in a high‑pressure environment</li><li>Previous NHS experience</li><li>Local knowledge of the Trust and area</li><li>Working within a changing environment</li></ul><h3>Personal Qualities</h3><ul><li>Strong attention to detail</li></ul><h3>Legal and Diversity Information</h3><p>We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.</p><p>In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.</p><p>Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.</p><h3>Employer name</h3><p>Northern Lincolnshire and Goole NHS Foundation Trust</p></div>