Job Description
We want you to:
To manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone. To provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
To help develop technical excellence within the claims team. Assist the training function to build material.
We’ll need you to be able to:
* Advise policyholders on general queries and claims queries relevant to their claim or policy
* Respond to Policyholder portal messages professionally and within a timely manner
* Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
* Ensure policy covers and limits are applied where applicable.
* Take a methodical approach to each claim and working through the processes with each policy holder.
* Request information for example photos of damage and proof of ownership from Policyholders by using the system effectively
* Arrange for payments to be made within authority levels.
* Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
* Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from to settlement.
* Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
* Help build processes and material
* Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
* Negotiate settlement of claims both verbally and in writing.
* Assist with overflow calls during peak times where necessary.
* Constantly seek improvements in how we deliver excellent customer service.
* Ensure that SLA’s and KPI’s are met and maintained consistently.
* Undertake any individual or team task or activity reasonably requested and in line with the company values
* Ensure efficiency & cost control at the highest level
Experience/knowledge
* At least 3 years experience in a Home Claims role
In return, we can offer you:
Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just some of the great benefits we offer:
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance related bonus
* An extra day’s holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.