Studio Operations Manager
We are looking for a highly organised and proactive Studio Operations Manager to oversee the day-to-day operations across our REFORMER PILATES studios. You will ensure that all studios run smoothly, efficiently, and consistently at the highest
standard.
This is a hybrid role, combining remote operational management with regular on-site presence across
our London locations.
Key Responsibilities
Operations & Studio Management
• Oversee daily studio operations, openings and ensure seamless execution across all locations
• Maintain high standards of cleanliness, organisation, and stock management
• Manage instructor cover, last-minute changes, and scheduling adjustments
• Ensure full compliance with health & safety standards
• Uphold a consistently professional, welcoming studio environment
• Act as the main point of contact for landlords, contractors, and subcontractors, managing
relationships, coordinating works, and ensuring timely resolution of maintenance and site-
related issues
Customer Experience & Communication
• Oversee all customer communication via email and live chat
• Resolve client issues efficiently while maintaining a premium customer experience
• Manage memberships, class credits, and account queries via Mindbody
• Ensure all communication reflects the brand’s tone and quality standards
Team & Instructor Operations
• Create and manage staff rotas across all studios
• Coordinate instructor availability and ensure full schedule coverage
• Lead onboarding and induction of new instructors
• Maintain accurate instructor profiles and class schedules
Systems & Process Management
• Oversee and optimise Mindbody operations
• Troubleshoot booking and system-related issues
• Improve internal systems, workflows, and operational efficiency
Health, Safety & Standards
• Ensure all equipment is safe, functional, and well maintained
• Conduct regular studio checks to maintain presentation standards
• Maintain first aid readiness and emergency procedures