What you’ll be doing
Managing the roadmap and delivery of BT Consumer'sTV integrations and propositions, leading complex workstreams across engineering, operations and third‑party partners to ensure seamless provisioning, billing and customer experiences.
Supporting the development of the long‑term product vision and strategy, contributing customer, commercial and technology insight, and translate that direction into clear priorities, business cases and an actionable plan.
Owning day‑to‑day strategic product decisions, including prioritisation, trade‑offs and scope definition, and represent the product across governance forums by simplifying technical challenges and driving clarity.
Working collaboratively across BT Consumer and the wider business to manage backlog delivery, align stakeholders, ensure compliance and support wider transformation initiatives such as portfolio simplification and migration away from legacy systems.
Championing the customer experience, ensuring journeys, documentation and product performance are continually improved and aligned to the broader vision.
Owning commercial and partner execution, including financial planning, performance tracking and relationship management with external content partners, while supporting the identification of new opportunities to strengthen the TV portfolio and integration approach.
Skills and Experience Needed
Significant product management experience (5+ years) with a strong record of delivering customer and commercial outcomes, managing multiple initiatives and making clear, data‑driven decisions in high‑pressure environments.
Proven ability to lead in a complex matrix organisation, coordinating fragmented delivery across numerous engineering teams, simplifying highly technical problems and driving clarity without direct ownership of squads.
Strong stakeholder and partner management skills, including negotiating with challenging external content partners, influencing senior stakeholders and representing product decisions across forums and committees.
Ability to translate business requirements into clear functional specifications, develop business cases, shape product roadmaps and manage CAPEX/OPEX while balancing customer, commercial and technical considerations.
Excellent communication skills, with the confidence to engage across engineering, commercial, operations, marketing and legal teams, and the ability to advocate for the customer in technical and commercial discussions.
Passion for consumer technology, TV/streaming and digital products, with experience in telecoms, TV, or third‑party platform/marketplace integrations considered beneficial but not essential.
Benefits
1. Annual on target bonus - 10% (calculated using both personal and company performance multipliers)
2. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
3. 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
4. 2 weeks carer’s leave
5. All parents welcoming a new child are eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
6. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
7. Life Assurance (4 x life cover pay)
8. Exclusive colleague discounts on our latest and greatest BT broadband packages
9. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
10. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
11. Discounted EE TV including TNT Sport and the NOW Entertainment membership.
12. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
13. Volunteering days so you can give back to your local community.
14. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
15. 24/7 private virtual GP appointments for UK colleagues
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.