Position: Customer Service AdvisorRate: £13.10 per hourHours: Monday to Friday, 9:00am - 5:00pmLocation: Milton KeynesManpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes.We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor, you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.Key Responsibilities:
* Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.
* Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.
* Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.
* Accurately log and escalate any unresolved issues as required.
* Use multiple systems to manage customer information and process account updates.
* Work towards agreed service levels, quality standards, and performance targets.
* Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.
Skills and Experience:
* Previous experience in a customer service or contact centre environment.
* Strong communication skills, both written and verbal, with a confident and professional telephone manner.
* Excellent problem-solving and decision-making abilities.
* Competent with Microsoft Office and other computer systems.
* Ability to manage multiple priorities while maintaining attention to detail.
* Team player with a proactive and positive attitude.
* Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.
This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.Apply now to join the Manpower team and take the next step in your customer service career!