Transportation Representative, Transportation Representative
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners. To our delivery partners, you ARE Amazon. L2 Associates are expected to identify delivery partner concerns, troubleshoot issues, and suggest process improvements.
Summary of Responsibilities
1. Effectively communicate in a clear and professional manner at all times
2. Provide and expedite prompt and efficient service to Amazon customers and delivery partners
3. Manage sensitive cases by reporting through the escalation matrix
4. Demonstrate excellent time-management skills
5. Maintain or exceed targeted performance metrics
6. Seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
Qualitative Requirements
* Graduation in any specialization from a recognized university
* Excellent communication skills (written and verbal)
* Ability to communicate clearly with all customers
* Good comprehension skills to understand and articulate customer issues
* Ability to concentrate and follow customer issues without distraction
* Ability to work successfully in a team environment and independently
* Familiarity with Windows XP, Microsoft Outlook, Word, and Internet Explorer
* Excellent typing skills
* Proficiency in navigating websites
* Proficient in email applications
PREFERRED QUALIFICATIONS
* Logistics background and experience in a similar role
* Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: May 22, 2025 (Updated 2 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected statuses.
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