Annual salary: up to £84,660.00 Head of Investment (Works & Projects) Location: Coatbridge Contract Type: Permanent / Full time Salary: £84,660 (Subject to a company % pay rise in January) plus £6,900 car allowance and great company benefits Are you an experienced leader with deep expertise in investment-related works and the ability to thrive in a high-pressure, fast-paced environment? This will be a demanding and intense role, requiring a proven senior professional who can take ownership of complex core investment works across North Lanarkshire Council Housing and Corporate properties, including the installation of kitchens, bathrooms, electrical upgrades, and other investment works and projects at scale, delivering exceptional results. About the Role: As Head of Investment, you will be responsible for the operational delivery, performance, and customer satisfaction of all investment-related core works and projects within North Lanarkshire. Working closely with the Operational Director and fellow Senior Managers, you will: Oversee day-to-day operations, ensuring programmes are resourced effectively and aligned with client priorities Manage all aspects of investment works—including budgeting, cost control, profitability, performance, and health & safety Lead and inspire teams across trades, operations, administration, and the subcontractor supply chain Build strong, collaborative partnerships with clients, tenants, suppliers, and stakeholders This role is central to driving operational excellence and ensuring our service delivery consistently meets and exceeds expectations. Key Accountabilities: Deliver investment programmes on time and within budget, ensuring customer experience is at the heart of all activity Drive performance against KPIs and contractual commitments using data-led decision making Identify efficiencies, innovate service delivery, and support improved profitability Develop robust internal and external programmes and ensure supply chain alignment Foster a positive, professional branch culture built on respect and collaboration Ensure full compliance with safety, quality, and operating systems (MCM, MSP, Workday, SOPs, etc.) Embody the company values and promote them through 1:1s, meetings, appraisals, and engagement activities Key Criteria: Degree/professional qualification or equivalent career-based learning Highly experienced Senior Manager within maintenance or construction Extensive experience in investment work with strong operational leadership Proven ability to lead high-performing teams in a pressurised environment Strategic leadership experience with a customer-first approach Strong understanding of contract, project, and partnership management Ability to drive positive change and improve business efficiency Outstanding communication and influencing skills Strong organisational skills with the ability to prioritise under pressure Data-driven decision making and performance management expertise IT literacy across Microsoft applications Skilled in managing complaints, HR issues, and complex stakeholder relationships Deep knowledge of health & safety practices Commitment to personal and team development Preferred Attributes Professional construction qualifications (CIOB, RICS, ILM, HNC) Experience managing service contracts and collaborative client relationships Understanding of ISO 44001 principles Strong report writing and procurement knowledge This is a challenging role — ideal for someone who excels under pressure and brings extensive investment work expertise. If you are a confident leader ready to influence outcomes, enhance performance, and deliver outstanding service, we want to hear from you. Benefits: 25 days annual leave plus bank holidays Generous Pension Scheme Cycle to work scheme Employee Assistance Programme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, Share save scheme and eye test vouchers plus much more. Family Friendly policies Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility