Set on a stunning seafront, our hotel offers a unique backdrop for conferences, meetings, weddings and special events. We're looking for a proactive and confident Duty Manager to oversee daily operations and lead the smooth delivery of our Meetings & Events offering.
You'll be the key point of contact for organisers and wedding couples, ensuring every event runs seamlessly while maintaining the warm, welcoming atmosphere our coastal location is known for.
* About the Role
We're looking for an energetic and highly organised Duty Manager to oversee the smooth running of our Meetings & Events operations. This role is ideal for someone who thrives in a fast‑paced hospitality environment, enjoys leading teams, and takes pride in delivering exceptional guest experiences.
As Duty Manager, you'll be the key point of contact for all events taking place in the hotel—ensuring every meeting, conference, wedding and function is executed flawlessly from setup to departure. You'll also support the wider hotel operation, acting as the senior manager on duty when required.
Key Responsibilities
* Lead the day‑to‑day coordination of meetings, conferences, and events, ensuring all client requirements are met to the highest standard.
* Oversee event setup, room layouts, AV requirements, catering timings, and service delivery.
* Act as the main liaison for event organisers and brides, providing professional support before, during, and after each event.
* Supervise and motivate the Meetings & Events team, ensuring excellent communication and smooth operational flow.
* Competently carry out the role of Master of Ceremony for all weddings and oversee the couple's special day from arrival at the hotel to the evening reception.
* Work closely with Front Office, Food & Beverage, Sales, and Housekeeping to maintain seamless cross‑departmental collaboration.
* Manage staffing levels, delegate tasks, and ensure team members are trained and confident in their roles.
* Handle guest queries, feedback, and complaints with confidence and professionalism.
* Ensure compliance with health & safety, fire regulations, and company policies.
* Support general hotel operations as Duty Manager, including security checks, cash handling, emergency procedures, food and beverage operations and front of house operations
* Ensure the Health and safety of all guests and staff.
About You
* Previous experience in hotel operations, events management, or a supervisory hospitality role.
* Strong organisational skills with the ability to multitask and prioritise under pressure.
* A natural leader who inspires confidence and teamwork.
* Excellent communication and interpersonal skills.
* A proactive problem‑solver with a calm, guest‑focused approach.
* Flexible availability, including evenings and weekends depending on event schedules.
What We Offer
* Competitive salary and benefits package
* Opportunities for career development and internal progression
* A supportive, friendly working environment
* Staff discounts across hotel services
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person