Our client a learning disabilities charity based in Watford is currently recruiting for their next Operations Manager for Community Services to join their dynamic team. Reporting into the Head of Operations you will have overall responsibility for their Community Hub and provide support, direction and leadership for the effective delivery of both their regulated and grant based Community services. These include; information & advice service, commissioned day opportunities and other community projects.
Responsibilities include:
* To lead, develop and deliver a comprehensive range of services to meet the wishes, needs and aspirations of the people they support. Working with people, their families, team members, volunteers and partner organisations to ensure that support is tailored to meet individual needs and wishes.
* To define, implement and develop a community strategy for the charity, growing services and working with partners to maximise the use of the new community hub.
* Line manage a team of project Managers who are responsible for delivering community-based services and overseeing recruitment, induction, probation, supervision, appraisals and training for all staff ensuring procedures meet safer staffing guidelines.
* Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to teams as required. Promoting effective communications, excellence in customer service, and a focus on continuous improvement.
About you:
* Track record of effective working at management level within the social care sector, with experience in delivering creative community-based services for people with learning disabilities.
* Leadership of care and support teams. Having the confidence and experience to lead and manage small teams, stepping in when required to manage at times of need.
* Evidence of a participative approach, actively engaging and involving service users to support service delivery and improvement.
* Acts as a role model and inspires confidence and supports teams to achieve the charity's vision and objectives.
This is a fantastic opportunity for an experienced Operations Manager who enjoys being part of a senior operations team which drives a proactive, responsive and truly exceptional service to people with learning disabilities and their families and leads and inspires a performance related and person-centred focussed culture. Please contact Langton N4P charity recruitment specialist for more details.