Job role: Healthcare Assistant
Company name:NHS Jobs
Salary:£23,000.00 per year
Job Reference:M0035-25-0310
Read also:Health Care Assistant needed inNHS Jobs
About the Job:
What you are responsible for:
* Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity.
* Clarifying patients identification and explaining the process of their Lung Cancer Screening appointment
* Managing clinical risk within own designated working area
* Ensuring the smooth flow of clinical and administrative work whilst supporting nurses and other colleagues
* Supporting patients to safely access subsequent elements of the face to face Lung Cancer Screening appointments (potential CT scan) and providing a patient handover once at the secondary location
* Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information
* Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity
* Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff.
* Maintaining a clean and safe working environment
* Remaining up to date with mandatory training and completing any additional courses required for this role
* Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
* Complying with ISO standards in respect of Information Security Management
* Demonstrating safe, effective practice in line with InHealth policies and procedures.
What people see in you:
* A team player who is supportive, reliable and trustworthy
* A positive attitude with a helpful and proactive approach to customer service
* Someone who is approachable, dedicated and hardworking
* A people person someone who enjoys working alongside and helping others
* Someone who thrives on and remains calm and focused in challenging situations
* A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues
You will:
* Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
* Understand the importance of patient confidentiality and be aware of data protection
* Have excellent verbal and written communication skills
* Have good listening skills with an ability to present information in a logical manner
* Have a good standard of education demonstrated by numeracy and literacy
* Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
* Understand the importance of patient confidentiality and be aware of GDPR
* Be confident in your ability to prioritise tasks
* Be skilled at administration processes and proficient with Microsoft packages
* Be able to follow instructions to support both your colleagues and patients
You have experience of:
* Working within a customer or patient focused environment
* Using Microsoft packages and other IT systems
* Dealing with conflict situations in a calm and efficient manner
* Working with multi-skilled colleagues as part of a multi-disciplinary team
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