Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.
Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will support in all on boarding activity associated with both suppliers and customers of our Recycle service to see them through to BAU. Support more in depth queries from our customer base and help arrive at a satisfactory solution for their issue.
About the Role
* A thorough understanding of the various recycle service options available and the ability to assign the correct services in alignment with the customers needs.
* In depth knowledge of the Smiths News Recycle network and the services available by geographical area.
* Using a variety of company systems manage all administrative duties associated with the on boarding and servicing of Recycle customers with core and additional recycle services
* Support the on boarding coordinator in the set up of brokers customers on the system
* Support with all customer communications using the key channels of communication including; phone, email and any future capabilities.
* Accurate completion of company documentation associated with the setting up of brokers and customers and filed appropriately.
* Following company guidelines, support the offshore team in the management of customer complaints and reaching resolution with guidance from the Solutions Design & Delivery Manager. .
What we can offer you
Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
* Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
* 5% match pension
* 25 days holiday plus holiday buy scheme
* 24/7 E-Learning modules, Training and Development opportunities
* Sharesave Scheme, Cycle to work schemes, Health cash plan
* Colleague Assistance Programme & Colleague referral scheme
About you
* Organised individual that works in a structured manner with good attention to detail.
* Good understanding of excel, word, PowerPoint and working via Teams channels.
* Excellent communication skills and an ability to engage with customers and brokers in line with the company values.
* Self motivated and ability to work at pace in a customer facing environment.
* Complaints handling and good problem solver.
* An understanding of the waste industry would be an advantage.
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.