Job Title: Service Architect
Location:Glasgow Hybrid 2/3 days per week on site
Type: Contract
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities
* Design a scalable, production-ready Observability Service using existing tools
* Define operational processes, KPIs, SLAs, and controls to support BAU handover
* Integrate automation and AIOps into observability architecture
* Collaborate with IT security to address risk and compliance (CAF)
* Develop onboarding processes for observability in new apps and infrastructure
* Assess and improve current service integration and governance processes
Requirements
* Proven experience implementing observability operating models in large enterprises
* Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
* Knowledge of AIOps, automation, and enterprise service design
* Excellent documentation, stakeholder engagement, and governance skills
#J-18808-Ljbffr