Senior ServiceNow Programme Manager
Location: Reading (Hybrid - 3 days onsite)
Type: Permanent
Role Overview
Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation.
Key Responsibilities
Engage with stakeholders to understand current processes and define future-state solutions
Lead end-to-end ServiceNow programme delivery (planning, governance, risk management)
Drive process design, gap analysis, and scalable solution implementation
Oversee integrations, platform performance, security, and compliance
Communicate progress, risks, and updates clearly to stakeholders
Ensure high-quality documentation and adherence to best practices
Mentor team members and support delivery excellence
Required Qualifications
15+ years' experience managing ServiceNow projects/programmes
Strong expertise in:
CMDB / CSDM
ITOM (Discovery, Service Mapping, Event Management)
ITSM
CSM, FSM
SPM, SOM, SLO, TNI
Experience with integrations (REST, SOAP, Integration Hub, third-party systems)
Strong understanding of platform security, performance, and compliance
Proven skills in:
Project Governance
Project Planning
Risk/Crisis Management
Stakeholder Management
Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business