Software Support Coordinator
Location: Harrogate, North Yorkshire (fully office based)
Salary: £32,000 - £35,000
Hours: Full-time, Monday to Friday, 9AM – 5PM
Benefits: 28 days annual leave plus stats, birthday off, healthcare cover, progression opportunities
We are thrilled to be recruiting for a Software Support Coordinator to join a dynamic and rapidly expanding company. This is an incredible opportunity to be part of a forward-thinking organisation where your contributions are truly recognised and valued. As the company continues to grow, you'll play a pivotal role in shaping the success of its software systems, with opportunities for professional growth.
Responsibilities:
* Provide first-line technical support for internal users experiencing software issues, ensuring timely resolution and escalation as needed.
* Serve as the primary administrator for the company's Salesforce system, managing user accounts, permissions, reports, dashboards, and system configurations.
* Diagnose and troubleshoot software problems
* Maintain software documentation, including user guides, FAQs, and training materials.
* Monitor software performance and report on issues or trends for continuous improvement.
* Gather feedback from users to improve system usability and efficiency.
* Stay up to date with the software's updates and best practices, implementing necessary changes to improve system functionality
Requirements:
* Minimum 2 years experience in CRM software management (Salesforce preferred).
* Strong GDPR knowledge.
* Highly organised with great attention to detail.
* Excellent time management skills.
* Ability to work independently and manage own workload.
This is an opportunity to make a real impact and grow alongside a team that values innovation and collaboration.
To apply for this exciting Software Support Coordinator opportunity, please submit your CV via the link provided or contact Unity Resourcing for more information