3rd Line Service Desk Engineer
Location: Huntingdon, Cambridgeshire
Reports to: Service Desk Manager
Salary: From £40,000 | Type: Full-time, Permanent
Our client is a forward-thinking IT services provider that helps businesses thrive through technology. They are consistent, customer-focused, and solution-driven - and they're now seeking a 3rd Line Service Desk Engineer to join their senior technical team.
This role suits someone who excels at solving complex problems, stays calm under pressure, and acts as a trusted technical expert for both clients and colleagues. You'll play a key part in ensuring stability, efficiency, and ongoing improvement across customer environments while supporting technical decision-making and service excellence.
What You'll Do
Advanced Technical Support
Own and resolve complex, high-priority incidents escalated from 2nd Line
Deliver advanced troubleshooting and root cause analysis
Administer and optimise Microsoft 365, Azure, Windows Server, virtualisation, and networking environments
Configure and manage firewalls, switches, routers, and security appliances
Oversee patching, upgrades, and critical system deployments
Support infrastructure design, implementation, and transformation projects
Leadership & Collaboration
Act as a ...