About the Role
As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play! You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs. Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – that’s super cool with us!
Our culture at The Works is an awesome place to work. Our atmosphere is supportive, friendly and inclusive – a second home‑from‑home where you can be your best and authentic self. Our environment is always moving and full of energy, yet we still make space to share must‑watch TV recommendations and our favourite page‑turners because even superheroes need some downtime to fuel their imaginations. We are one team. You won’t find anyone too proud to roll up their sleeves here; everyone is all‑hands‑on‑deck to inspire our customers and support each other. The role can be physically demanding and hard work – you’ll need to be physically comfortable managing stairs and heavy stock, but our supportive team of crafty, caring and can‑do colleagues will be there to lend a helping hand.
Keyholder Responsibilities
If you are over 18, you will join as a keyholder. Our Retail Sales Assistants support the Store Management team to keep the stores running like clockwork by opening, closing and running the store when needed (holidays, days off, sickness etc). We’ll train you to do this. You’ll also receive our additional keyholding pay enhancement when you hold keys. If you are under 18, you won’t be able to complete keyholding duties just yet; when you reach your 18th birthday we’ll set you up for training so you can earn the additional keyholding pay enhancement when on keyholder duties. Each year we run an anonymous colleague engagement survey – this is so important for us to hear your feedback and suggestions. We want to know what’s going great and what needs a tweak to make The Works the best place you’ve ever worked; you’ll have the opportunity to help give us that direction.
Skills & Behaviours That Will Set You Apart
* Genuine and authentic: Your positivity, creativity and passion for our brand and products shine through. Talking to people is your superpower, and customers can’t resist your helpful recommendations!
* Resilient champion: You can handle the fast‑paced retail environment like a boss, juggling busy days, heavy deliveries and customers with ease. You’re the ultimate multitasking hero!
* Stock magician: You tackle the puzzle of sorting, pricing and merchandising deliveries like a pro! Embrace the boxes; they’ve got nothing on you!
Why Join Us?
8‑hour contract. The Works is the 10th best big company to work for in 2024 – “Best Companies”. We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist, the book that unleashes an inner author, the games that bring families together and the puzzle book that reconnects them with a late family member’s memory. You help ignite the spark within people, enabling them to unleash their creativity, find new passions, hobbies or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Perks & Benefits
* 25% Colleague Discount – plus exclusive Double Discount days!
* MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
* Family‑Friendly Leave – Enjoy time well spent with enhanced maternity, paternity and adoption pay.
* Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
* Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
* Stream – Claim early access to 50% of your wages as you earn them – for when life happens!
* Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
* 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
* Healthcare Cash Plan – To support your everyday healthcare costs.
* And loads more – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
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