American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Purpose of the Role:
To handle a portfolio of EL/GL claims of intermediate complexity from coverage enquiry through legal liability assessment (where relevant) and
quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.
Duties and Responsibilities
1. Functional Responsibilities:
* Man aging key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limitsand providing a consistently strong standard of customer service.
* Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
* Broader internal / external stakeholder communication where required
* Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
* Contribute to maintenance of best practice procedures for EL/GL intermediate to high value Complex claims, consistent with global best practice.
* Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business
2. Accountabilities :
* Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity
* Effective communication of key medium to high Complexity claims and EL/ portfolio messages to internal stakeholders and external stakeholders.
* Financial control through consistent reserve and other financial transaction discipline
* Accurate and consistent policy interpretation against claims of intermediate to high complexity
What we need from you
Leadership Skills
* Time management – ability to manage & prioritise workload and diary management.
* Ability to contribute effectively within a team environment.
* Ability to work with claims stakeholders to effectively direct claims strategy
* Participate in client review and Profit Centre meetings.
Technical Experience
* Good specialist knowledge in EL/GL technical claims topics
* Policy language skills enabling accurate and consistent policy wording interpretation
* A strongknowledge of legal / regulatory and litigation / proceduralrequirements for their line of business
* Some experience in negotiation, mediation, arbitration and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution
* Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Purpose of the Role:
To handle a portfolio of EL/GL claims of intermediate complexity from coverage enquiry through legal liability assessment (where relevant) and
quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.
Duties and Responsibilities
1. Functional Responsibilities:
* Man aging key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limitsand providing a consistently strong standard of customer service.
* Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
* Broader internal / external stakeholder communication where required
* Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
* Contribute to maintenance of best practice procedures for EL/GL intermediate to high value Complex claims, consistent with global best practice.
* Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business
2. Accountabilities :
* Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity
* Effective communication of key medium to high Complexity claims and EL/ portfolio messages to internal stakeholders and external stakeholders.
* Financial control through consistent reserve and other financial transaction discipline
* Accurate and consistent policy interpretation against claims of intermediate to high complexity
What we need from you
Leadership Skills
* Demonstrate strong communication skills, both written & verbal
* Time management – ability to manage & prioritise workload and diary management.
* Ability to contribute effectively within a team environment.
* Ability to work with claims stakeholders to effectively direct claims strategy
* Participate in client review and Profit Centre meetings.
Technical Experience
* Good specialist knowledge in EL/GL technical claims topics
* Policy language skills enabling accurate and consistent policy wording interpretation
* A strongknowledge of legal / regulatory and litigation / proceduralrequirements for their line of business
* Some experience in negotiation, mediation, arbitration and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution
* Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
About Us
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
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