Job Title: Housing Options / Homelessness Officer Location: Hybrid – 2 days per week at Redditch Town Hall, 3 days per week remote Contract: Fixed-term, 3 months (starting January) Hours: Full-time, 37 hours per week, Monday to Friday Salary: £24 per hour PAYE (£30.21 per hour via umbrella, approx. £46,176 annual equivalent) Job Description: We are seeking an experienced Housing Options / Homelessness Officer to deliver high-quality homelessness and housing solutions and advice services. The role focuses on providing customer-centric support while upholding the principles of equality, diversity, and respect for individual circumstances. Key Responsibilities & Requirements: * Provide expert advice and support on homelessness and housing options. * Demonstrate in-depth knowledge of housing legislation and case management. * Make informed, analytical decisions in a fast-paced environment. * Communicate effectively and work constructively as part of a team. * Prioritize customer care and respect for diverse individual needs. Ideal Candidate: * Proven experience in homelessness or housing options. * Strong analytical, problem-solving, and decision-making abilities. * Excellent communication and teamwork skills