* Legal Entity: Bosch Thermotechnology Ltd.
Company Description
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re givingour customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch at Worcester Bosch.
Job Description
The main objective of this role is to provide general administration and customer service support for the Loyalty programme. Sitting within the Customer Loyalty team this role will be the first point of contact for customer queries (installers) relating to promotional queries and our loyalty programme.
The role is varied, fast paced, and will flex according to the needs of the customer and business.
The role will be based in the Sales department and will primarily be within the Customer Loyalty Team. A flexible approach is needed to support wider sales and marketing initiatives and tasks.
The role will encompass all aspects of customer query handling, from the general loyalty scheme management, current campaigns and promotions to registrations and the digital tools (app, dashboard etc).
Handling installer queries – through phone calls, installer mailbox and social media, ensuring continuously that installers are not waiting more than 48 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch.
Handling sales team queries – through mailbox, phone, MS Teams Board to ensure they have answers to all their requests when supporting the installers.
Excellent Service – ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues.
Qualifications
* Good communication skills, both written and verbal, with a proactive approach to sharing information.
* Ability to work well independently and as part of a team, supporting others to achieve a common goal.
* Excellent standards of literacy and numeracy, with the ability to proofread accurately.
* Strong organisational and planning skills, with high attention to detail.
* Flexible approach to work to meet varying workloads, pressures and deadlines.
* Focused on the customer and providing best-in-class support services.
* Innovative approach to problem solving, developing solutions to improve working methods, and ROI.
Additional Information
Experience of using internal systems including CRM and customer facing experience is desirable.
This role allows for flexibility to work from home, with a local agreement of 3 days per week on site. This can be adjusted as necessary.
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