Sheffield Health Partnership University NHS Foundation Trust
Clinical Systems Support Specialist
The role is part of a small team of band 5 and 4 staff who manage electronic patient records (EPR), RiO and SystmOne, supporting frontline staff and implementing improvements. Closing date: 21 June 2026
Responsibilities
* Provide administration and support for RiO and SystmOne, including maintenance of Master Tables, national coding systems, and GMC and nursing registrations.
* Support integrated systems such as IAPTUS, GP Connect, Shared Care Record, and PRISM.
* Troubleshoot escalated user accounts, Registration Authority, smartcard, and RBAC issues.
* Create and manage waiting lists, outpatient clinics, wards, document templates, clinical assessment forms, and operational reports.
* Assist in diagnosing and resolving system issues and liaise with colleagues when required.
* Deliver online and telephone support to staff, providing guidance on system use and resolving issues.
* Support information reporting tasks and provide cover for colleagues when needed.
* Translate complex technical information into clear, user‑friendly guidance.
* Design, develop, and produce digital learning content aligned with local, regional, and national priorities.
* Work closely with Trust services to ensure learning materials support effective use of RiO and SystmOne.
* Maintain accurate, accessible, and inclusive e‑learning packages and supporting materials.
* Identify and address digital learning needs across stakeholder groups.
* Process and maintain training documentation, including version control of published guidance.
* Use digital learning and multimedia tools to enhance training resources and evaluate effectiveness after implementation and review cycles.
Knowledge and Skills
* Excellent knowledge of electronic patient record systems, especially RiO and SystmOne.
* Excellent verbal and written communication skills.
* Able to support people of all technical levels with patience and understanding.
* Able to handle sensitive or confidential information appropriately.
* Able to work independently in a logical and accurate methodical manner.
* Flexible, responsive to change, and able to work effectively under pressure while managing conflicting priorities.
* Team player who values diversity and deals effectively with differences.
* Good problem‑solving skills.
* Good working knowledge of MS Office, numerate with excellent keyboard skills.
* Ability to plan and agree SMART goals with line manager.
Training and Qualifications
* GCSE or equivalent in Maths and English Language.
* Training and/or qualification in SQL.
* Evidence of continued professional development.
* ITIL Foundation status.
* PRINCE2 Foundation status.
Experience
* At least 1 year of digital systems management, configuration and support.
* At least 1 year of using clinical systems to support patient care.
* Experience of clinical systems implementation.
* Experience of change management.
* At least 1 year of developing training materials for a digital system in a clinical environment.
* At least 1 year of XML, XSL and HTML.
Other
* High degree of emotional resilience to manage the clinical records system of the organisation that supports all teams and patients.
* Ability to demonstrate alignment with Trust values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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