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Customer assistant

Belfast
Marks & Spencer
Customer assistant
Posted: 23h ago
Offer description

In Store

Store

Malone Lisburn Road Simply Food

Location

Belfast, Antrim

Contract type

Permanent

Position type

Full Time

Salary

£13.65 p/h

Closing date: 5th March 2026


How We Hire


Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.


About the role


This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern

Sunday 08:00-16:00

Tuesday 14:30-22:30

Friday 14:30-22:30

Thursday 14:30-22:30

Friday 14:30-22:30

Saturday 14:30-22:30

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.


Our Support



Mentorship


It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.


Flexible working


We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.


Benefits



Wellbeing hub


Get access to resources to support your wellbeing, including a free virtual GP service.


Colleague Networks


We want you to feel supported, no matter what.


Culture and Heritage Network


Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.


Forces Community Network


Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.


Health and Wellbeing Network


Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.


Cancer Network


Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.


Family & Carers Network


A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.


Gender Equality Network


Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.


LGBTQ+ Network


Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.


Menopause Network


Initiating and encouraging open conversations about menopause by offering support and sharing experiences.


How to Apply


Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We'll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.

Decision

After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.

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