The Role
Professional Services Coordinator - LegalTech
Location: Battersea (Hybrid) | Permanent | Full-Time
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.
Our mission is simple: to help lawyers who help people.
Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium‑sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast‑growing global technology business where ambitious people thrive.
The Opportunity
The Implementations department is responsible for onboarding firms onto LEAP and delivering professional services, including data merges and extractions. The team manages both the technical delivery and the client experience, ensuring expectations are clearly set around data collection, migration, and LEAP installation.
The role works closely with Client Managers to align expectations ahead of data migration and implementation, including software functionality, scope of migration, and transition timelines. It also involves supporting Data Migration Specialists in interpreting accounting data and guiding clients through migration outcomes, particularly in relation to accounting balances.
What you’ll do
* Respond to client queries related to data merges and extractions
* Manage firms being onboarded to LEAP without data migration
* Schedule and coordinate resources for data extraction processes
* Schedule and coordinate resources for data merge activities
* Monitor and report on key performance indicators (KPIs)
* Maintain accurate and up‑to‑date documentation
* Ensure internal systems are consistently updated with client information
What you’ll bring
* Demonstrated experience in client‑facing roles
* Strong understanding of legal terminology (e.g. matters, unbilled fees, disbursements, safe custody)
* Excellent attention to detail
* Confident in communicating and collaborating with cross‑functional teams, including senior stakeholders and heads of department
What you’ll get
Career & Growth
* Generous professional development fund
* Support for training, learning, and career progression
Health & Wellbeing
* Private health insurance (including dental and optical)
* £80 monthly gym contribution
* Employee Assistance Programme
* Life insurance cover
Financial Benefits
* 8% employer pension contribution
* PerkBox membership with discounts and rewards
* Cycle to Work scheme
* Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
Time off
* 25 days annual leave + 8 bank holidays
* Enhanced parental leave
* One paid volunteer day each year for a charity of your choice
* Work anniversary rewards
Work environment
* Friendly, supportive, and driven culture
* Free healthy breakfast, light lunch, and snacks
* Monthly socials
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