IPS Group are working with Railpen on an exciting opportunity for a newly created role of Director of Member Experience to join our Member Services Leadership Team, reporting to the Chief Officer of Member Services on a permanent basis. We support hybrid working in this role but there is a need for periodic office presence across both the Darlington and London sites.Who are Railpen?Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our interactions with others. They are what we stand for.About the roleThe Member Services business unit is entering a pivotal phase. Under new leadership, we are embarking on a transformation journey centred around a bold, member-first vision. This is a time of change, challenge, and opportunity—and w...