Overview
Hospitality Starts Here Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group we believe work should be rewarding, exciting and full of opportunities to learn and develop. Whether you8re creating unforgettable guest experiences or supporting your team you00ll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career you00re proud of.
About the Role
As Guest Services Manager you00ll be the friendly face that helps create memorable first impressions and smooth guest journeys from check-in to check-out.
You00ll lead the front office team while on shift and act as Duty Manager when required, ensuring the delivery of excellent service, smooth handovers and rapid resolutions to any guest needs or issues.
This multi-skilled role may also include supporting with reservations, sales and revenue, food and beverage service and helping manage conference and events setups. Every day will bring something different—what won00t change is your warm welcome and eye for detail.
About You
* Hospitality Pro You have experience in hotel reception or guest services at a supervisory level and are known for your warm and attentive service.
* Team Leader You00re confident guiding training and motivating others to deliver service excellence.
* Strong Communicator You engage with guests and teams clearly and confidently through multiple channels.
* Calm & Collected You thrive in a fast-paced environment and stay composed under pressure.
* Organised & Detail-Oriented You manage your time and responsibilities efficiently and hold yourself and others to high standards.
* Adaptable You00re open to taking on varied responsibilities and adjusting to new priorities to meet guest needs.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.
At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.
Benefits
* Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
* Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time
* Stay Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
* Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels bars and restaurants
* Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
* Retail Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping cinemas trips and fun days out
* Rise with Us: From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
* Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
* Long-Service Awards: Celebrate key milestones with us starting from just one year of service plus enjoy extra annual leave as a thank-you for your commitment.
* Recommend a Friend: Bring great people into the team and earn a bonus when they join!
* 24 / 7 Support: We00re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
* Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
* Year-Round Incentives: Enjoy fun incentives exciting challenges and surprise perks throughout the year!
* Bereavement Leave: When life gets tough we ensure you have the time and support you need to be with your loved ones.
Employment Type : Full-Time
Experience : years
Vacancy : 1
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