Are you a dynamic leader with a passion for driving operational excellence? Do you thrive in environments where innovation meets impact? If so, we have an exciting opportunity for you.
Our client is a forward thinking, successful company at the forefront of their industry. Their commitment to excellence and continuous improvement has positioned them as a leader in their field. With a strong track record of growth and innovation, they offer a collaborative and supportive environment where your contributions make a real difference.
What your day will look like?
* Lead and inspire a dedicated team, fostering a culture of accountability and high performance.
* Serve as the primary escalation point, ensuring swift resolution of issues and maintaining service excellence.
* Collaborate closely with the Customer Service Manager to align team objectives with strategic goals.
* Oversee key operational processes, including the performance of a variety of products.
* Drive continuous improvement initiatives, identifying opportunities to enhance efficiency and effectiveness.
* Manage team performance through regular feedback, training, and development, ensuring targets are met and exceeded.
What our client is looking for?
* Demonstrates strong leadership and interpersonal skills.
* Possesses excellent communication abilities, both written and verbal.
* Has a high level of proficiency in IT tools (email, Word, Excel, PowerPoint).
* Can prioritse tasks effectively and manage competing deadlines.
* Understands the importance of confidentiality, tact, and discretion.
* Is organised, methodical, and attentive to detail.
* Has a minimum of 2 years experience in a customer service environment at a senior or team leader level.
Salary and Benefits:
* Up to £35,000PA.
* 25 + bank holidays.
* Private medical insurance.
* Staff discount.
* Clear pathways for career progression.
* A supportive and collaborative team culture.
* Opportunities to lead impactful projects and initiatives.
This role is fully office based, Monday - Friday.
Ready to Make an Impact?
If you're ready to take the next step in your career and lead a team to success, we'd love to hear from you.