Company Description
Job Description
What will you do?
As our next Front Office Team Leader, you will:
1. Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
2. Takes into account and anticipates guests' needs
3. Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
4. Conveys the hotel image
5. Assist in growing ALL program membership
6. Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
7. Keeps track of the standard of services delivered, based on guest comments and quality audits
8. Other duties assigned by management
Who are we looking for?
If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:
9. A solid background in customer service is essential, a previous experience in hotels is always welcomed!
10. Proven leadership skills and experience
11. A creative, can-do attitude, with the ability to think outside of the box.
12. A bubbly and sociable personality!
Additional Information
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
13. Pension Scheme
14. A Discount Card to be used in Accor Hotels Worldwide
15. Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
16. Training & Development
17. Additional holidays with service
18. Recommend a friend scheme
19. Employee Advisory Service
20. ... And much more !