Job Description
Job Title: Store Assistant
Hours: Part time. A minimum of 7.5 hours per week Monday - Saturday, with regular opportunities for additional hours.
Salary: £12.60 per hour
Location: Our Additional Lengths Store in Wellington Square, TS18 1RG
About us
Additional Lengths is a leading hair extension specialist dedicated to providing exceptional products and services B2B and B2C. We own D2C extension haircare specialist additionallengths.com and premium professional hair extension brand and industry leader Remi Cachet.
We also have our Stockton hair salon and Additional Lengths retail space in Stockton-on-Tees town centre; a stunning hub where customers experience our products and services first-hand. This unique space is also a creative powerhouse, used for professional education, stylist training, and marketing content creation that inspires and connects our global audience.
With soaring demand, growing brand awareness, and exciting new products on the horizon, we’re entering a new chapter of growth and innovation.
About the role
Our Store Assistants provide customer service, sales, and inventory support to the store and salon. Some of the key duties that you will be responsible for include:
* Warmly greeting customers and providing them advice on hair extensions and related products.
* Using your exceptional product knowledge to provide customers with an effective and bespoke service to match them to the appropriate products.
* Driving sales through upselling and cross-selling products and accessories.
* Assisting with receiving, unpacking, and organising stock deliveries, ensuring products are correctly labeled, displayed, and stored correctly.
* Support with the ongoing cleanliness and maintenance of the store and salon.
* Using the point-of-sale (POS) system to process orders and maintain accurate sales records.
* Supporting our Stylists where required.
About you
We’re ideally looking for someone with:
* Experience within a face-to-face customer service environment.
* A genuine interest in hair products.
* A high level of organisation skills with the ability to prioritise and adapt.
* Proficient IT skills with the ability to use POS systems.
* Experience in a consultative selling approach would be an advantage.
Whilst the above describes the type of person we’re looking for, we have great training and development capabilities, so even if you don’t tick every point, we’d still love to hear from you.
What’s on offer:
In addition to your salary, you will receive:
*
o A work culture that encourages collaboration and innovation, allowing you to be your true self while fostering personal growth.
o Lots of career growth with the opportunity for career development and advancement within a growing company.
o 25 days annual leave plus public bank holidays.
o Private health insurance through Vitality
o Healthcare cash plan for everyday health and wellbeing essentials.
o Enhanced pension scheme for future savings, including salary sacrifice options
o 40% discount on our products and 20% off third-party products.
o Company bonus scheme
o Death in service payout of four times your salary in the unfortunate event of passing while employed.
o Enhanced family leave and occupational sick pay.
o A refer-a-friend bonus for every successful referral
o Paid volunteering days every year.
You may have experience as Store Assistant, Shop Assistant, Customer Service Assistant, Customer Service Representative, Sales assistant.