Job Description
Account Manager - Game Provider
Responsibilities:
* Serve as the primary point of contact for a portfolio of game provider clients, managing day-to-day relationships.
* Conduct regular business reviews to assess performance and align on strategic goals.
* Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
* Lead the onboarding of new clients, coordinating across technical, compliance, and marketing teams.
* Monitor client KPIs including game performance, player engagement, and revenue data.
* Deliver regular performance reports and data-driven recommendations to clients.
* Collaborate with internal teams to champion client needs and provide market feedback.
* Manage contract renewals and negotiate commercial terms in line with business objectives.
* Resolve client issues promptly, acting as an escalation point for complex queries.
* Maintain accurate and up-to-date records in the CRM system.
Requirements:
* 4+ years of account management or client success experience, ideally within iGaming or technology.
* Proven ability to manage B2B client relationships at a senior level.
* Strong commercial acumen with an understanding of revenue drivers in the gaming industry.
* Excellent communication and presentation skills, with confidence engaging C-suite stakeholders.
* Highly organised with the ability to manage multiple accounts and priorities simultaneously.
* Experience with CRM platforms such as Salesforce or HubSpot.
* Data-driven mindset with the ability to interpret analytics and reporting tools.
* Familiarity with game integration processes or RGS platforms is advantageous.
* Knowledge of iGaming regulatory frameworks (UK, MGA, etc.) is a plus.