Handover Specialist
📍 Location : York
💰 Salary : £25,950 basic per annum, up to £33,450 including OTE
⏰ Working Hours : Full-time, average 5-day week, 8:30 - 18:00 with every other Saturday off
About the Role:
As a Handover Specialist, you'll provide a tailored handover experience to each customer, ensuring a comprehensive introduction to their vehicle's specifications and features. You'll be instrumental in delivering the highest level of customer care and satisfaction by:
* Offering a personalised and continuous dialogue with customers.
* Working closely with a team to ensure a seamless customer journey.
* Handling timely and accurate communications up to and during vehicle delivery
Does This Sound Like You?
We're looking for ambitious individuals who embody our core values:
* Excellent Communication Skills: Listening is as important as talking in our industry.
* Curiosity: A genuine interest in learning about our customers, our products, and new technologies.
* Confidence: A personality that engages and welcomes our customers.
* Attention to Detail: Ability to capture information accurately, follow processes, and deliver an excellent customer experience.
* Energy: Drive to motivate oneself, inspire others, and achieve performance targets.
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Our Ideal Candidate:
* Experience in a corporate environment, hospitality, or customer service.
* Must hold a full clean UK Driving Licence.
Benefits We Offer:
* Preferential rates for servicing/repairs.
* Enhanced maternity and paternity packages.
* 30 days holiday, increasing up to 33 days with service, inclusive of bank holidays.
* Staff Car Scheme
* Shopping discounts, Specsavers vouchers, and a contributory pension scheme.