One Broker, part of the Jensten Group, is looking for a Personal Lines Account Handler to join our Thatched Property team on a full-time, permanent basis.
While Jensten recently celebrated reaching 1,000 employees, our Norwich office is made up of a friendly team of over 70 people. This exciting opportunity is within our successful and growing Thatched Property team, which handles a unique scheme with over £3 million GWP, managing 2,500 policies. This role is ideal for someone looking to utilize and develop their insurance knowledge and make a meaningful impact.
Key objectives & responsibilities include:
* Providing comprehensive customer service to meet clients' insurance needs
* Checking policy documentation for accuracy and liaising with clients or insurers
* Negotiating and managing renewals for allocated clients, ensuring all records reflect current risks, sums insured, perils, excesses, extensions, and exclusions
* Processing mid-term adjustments
* Supporting team members during peak periods or absences
* Liaising with Claims department regarding claims queries and reports
* Creating invoices and credit notes for New Business, Renewals, and Mid-Term Adjustments in line with company procedures
About you:
To succeed as a Personal Lines Account Handler, you should have insurance experience and the ability to build strong relationships internally and externally.
Additionally, you will ideally have:
* Excellent communication and organizational skills
* Good IT skills
* A team-oriented mindset
Rewards & Benefits:
Joining us, you can expect a supportive culture and a range of rewards, including:
* 27 days annual leave (plus a day off for your birthday and another for a religious holiday of your choice) plus bank holidays
* Auto-enrollment into our pension scheme with 5% employer contributions
* Flexible benefits tailored to your needs
* Group Life Assurance
* Fully paid maternity, paternity, and adoption leave for 3 months
* Support for professional qualification studies
* Discounts on cinema tickets, dining, luxury items, and more
* Holiday purchase scheme of up to 5 days annually
About Us:
One Broker Group, part of the Jensten Group, serves commercial and personal clients across East Anglia, focusing on business, property, and haulage. We have developed a range of specialist schemes with national reach, including solutions for private ambulances, community-led housing, community assets, thatched homes, and classic cars.
Founded in 2018, Jensten is one of the UK's largest independent broking groups. We grow organically and through acquisitions, placing over £650m GWP into the market via retail, Lloyd's, London Market broking, and underwriting.
We bridge the gap between consolidators and provincial brokers, combining scale, ambition, and expertise with a strong client focus, making us one of the most exciting independent broking groups in the UK.
Join us and be part of a team committed to delivering insurance distribution excellence. We value listening and acting on feedback to maintain a vibrant, supportive culture where you can learn and grow.
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