We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals Service Team MemberReporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive team working at Montacute House, part of the South Somerset Property Group. There could be some cross Property Group working.Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.Started in early 2026 the house is currently seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.This impressive stately home is a masterpiece of Elizabethan renaissance architecture and design. The property boasts beautiful gardens, a varied outdoor programme and a long gallery within the house. The house is currently ground floor access only due to a major conservation project on the staircases. The Courtyard Café serves delicious seasonal produce.For more information about our property please visit Montacute House | Somerset | National Trust.The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly over the site and between departments. The role will be based mainly outdoors and will involve at times some lifting and handling. You will be directly involved in maintaining high presentation standards by cleaning and clearing visitor areas. You will assist and support other onsite teams when needed, this will include and is not limited to; opening and closing the house, room guiding when volunteers are short, leading group walks and other assigned visitor tours and welcome visitors at the reception/directing in the car park. Also included is providing information to visitors for their visit, sharing knowledge about the site and the National Trust, talk about membership, and selling it, serving and selling refreshments in the cafe, supporting with the setup of visitor trails, sorting books for the second hand bookshop and support the garden team with assigned tasks.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 8th March 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171950IRC171950MontacutePermanent p/t (585 hrs py)Ends: Mar 8th Being a Service Team Member for the National Trust is all about flexibility and offering support to the wider team where it is needed and connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.This is a permanent role on an annualised hour contract of 585 hours, worked on a rota throughout the year. The role will require weekend, bank holiday and out of season availability.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Starting Salary FTE £24,862.50 (Pro rata to £7,458.75), we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026. Montacute House, Montacute, TA15 6XPCompliance.Eligibility to Work in the UK12.75 per hour