We are seeking a high-impact, strategic Head of Pharmacy Operations to lead our rapidly growing online pharmacy. You will be instrumental in building and managing a pharmacy operations function that delivers industry-leading efficiency, high compliance, and excellent patient experience.
The ideal candidate brings deep experience running large, fast-paced pharmacy operations, with proven success scaling teams from 50+ to 100+ FTEs, and 5+ direct reports, driving performance in a target-driven environment, and implementing systems to ensure speed, quality, and safety as the business grows.
This is a hands-on leadership role, perfect for someone who thrives on growth, is data- and operations-minded, and understands how to build operational scale through people, process, and technology.
This is an incredibly exciting role designed to help us to take the next step of growth. This includes automation, managing productivity, developing tech to support the infrastructure and ensuring the right leadership team is in place. This role requires a dynamic individual with a strong background in pharmacy operations and experience in scaling a business with high regulatory oversight.
Key Responsibilities:
Operational Leadership & Scale
* Design and lead operational strategy to scale safely and efficiently in line with high MoM growth targets..
* Build scalable workflows, tech-supported systems, and automation to drive efficiencies and reduce manual friction.
* Lead cross-functional pharmacy teams, growing from to 100+ over the next 6–9 months.
* Implement KPIs, SLAs and dashboards to drive productivity and meet delivery targets at scale.
* Improve team performance and standards in line with business growth objective focused around service delivery, safety and customer care at the heart of the business.
Growth Enablement
* Partner with leadership to support revenue and patient acquisition targets through operational readiness and agility.
* Remove operational bottlenecks to enable pharmacy sales growth, order fulfilment, and new service launches.
* Manage high-velocity fulfilment and customer care processes for a digital-first e-commerce pharmacy model.
People & Performance Management
* Recruit, structure, and mentor a high-performing team with an emphasis on throughput, compliance, and patient care.
* Set performance goals and develop team leads to manage daily operations, quality control, and staff development.
* Foster a culture of continuous improvement, accountability, and ownership.
Supply Chain & Inventory Management
* Own the end-to-end supply chain to ensure continuity of supply and minimal disruption to patients.
* Work with commercial teams to optimise inventory levels, reduce wastage, and increase product margin.
* Forecast demand in line with rapid growth and regulatory restrictions (e.g. CBPMs, Schedule 2 drugs).
Compliance & Risk Oversight
* Maintain full compliance with UK GPhC regulations and controlled drug legislation.
* Work closely with the Medical Director and QP to ensure that growth does not compromise patient safety or compliance.
* Prepare for audits, regulatory reviews, and operational risk assessments.
Stakeholder Management
* Act as the key operational contact for internal leaders, external suppliers, technology partners, and regulators.
* Represent pharmacy operations at the executive level and contribute to strategic decisions on service expansion and infrastructure.
Experience & Requirements
* 7+ years leading operations in high-growth online pharmacies or logistics-driven healthcare businesses
* Proven success scaling large operational teams (50-100+) in regulated or clinical environments
* Deep understanding of pharmacy compliance, stock/inventory management, and process automation
* Strong commercial acumen with experience managing target/KPI-led environments
* Experience with controlled drug workflows, preferably CBPMs or Schedule 2 medications
* Demonstrated ability to drive performance, streamline processes, and meet ambitious growth goals
* Excellent leadership, communication, and cross-functional collaboration skills
Preferred
* Experience in e-commerce pharmacy operations (Shopify or equivalent)
* Prior exposure to medicinal cannabis or special medicines workflows
* Bachelor or Master of Pharmacy or other clinical/health-related degree
About Montu UK
Montu is the UK’s leading medical cannabis company, operating globally with a mission to improve the lives of millions through cannabis therapies. With a locally integrated ecosystem and technology-first approach, Montu streamlines the patient experience from end to end, delivering best-in-class clinical care and innovative tools across the supply chain.
Compensation Range: £100K - £110K
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