OOH Helpdesk Operator
Job Type: Temp - Perm
Start date: Immediate/Notice period
Location: Salford
Salary: £25,500 - £26,000
Job Description:
An exciting opportunity has become available for an Out-of-Hours (OOH) Helpdesk Operator to join a busy Help-desk team based in Salford. This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work.
Our client is seeking a hardworking, reliable, and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure.
Working hours
Part-Time Option:
Days: Saturday & Sunday
Hours: 8:00am - 5:00pm (Flexible)
Full-Time Option:
Days: Saturday & Sunday plus 3 weekdays
Hours: 8:00am - 5:00pm (Flexible)
Daily responsibilities will include:
Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
Provide accurate records of all the details of each Service request into the appropriate systems
Provide a level of customer service which meets or exceeds the service commitment
Accurately record details of all Service Requests
Exhibit clear and professional behaviour when communicating via telephone or mail
To achieve a high degree of customer and supplier satisfactionRequirements for the role:
Willing and able to work weekends
Customer Service/Help-desk experience
Good Communication
Knowledge of computer databases and their applications
Planning and Organising
Analytical ThinkingIf you are interested in the role, please send your CV or call Jess on (phone number removed)