Clinical Healthcare Support Worker, Band 3
The closing date is 10 May 2026
This is an exciting opportunity within our expanding Urology Department, which we aim to develop into a Centre of Excellence. The department consists of 13 urologists, an inpatient ward, an outpatient unit, and a newly opening diagnostics unit for LATP (Local Anaesthetic Trans‑Perineal) biopsies, flexible cystoscopies, lithotripsy, and a Urology Assessment unit for rapid assessment, treatment, and discharge or admission decisions.
We are a collaborative team focused on patient‑centred care. Highly skilled nurses manage the department and work closely with clinicians to deliver safe, timely care.
Additional working pattern details: Up to 41.5 hours per week available to recruit to, full‑time or part‑time positions.
We reserve the right to close this vacancy early if we receive sufficient applications.
Main duties of the role
* Deliver safe, person‑centred care in a changing environment, including supporting the management of LATP, flexible cystoscopy, lithotripsy procedures, and emergency urology assessment units.
* Rotate within the unit and take responsibility for specific clinics/assessment areas, receiving training and support as needed.
* Gain competencies in investigative procedures, adhering to policies, procedures and guidelines.
* Assist and support patients during procedures, monitor vital signs, report findings, prepare patients for procedures, and ensure a positive patient experience through kindness, respect and empathy.
Knowledge, Skills and Experience Required
* Team‑ and patient‑focused approach.
* Willingness to develop knowledge and clinical skills.
* Enthusiasm and self‑awareness.
* Reliability, adaptability and dependability.
* Ability to prioritise workload.
* Self‑motivation and initiative.
* Ability to raise concerns when appropriate.
About us
We uphold the values of the Organisation: Caring, Patients, and Excelling. Staff are expected to act in line with these values when interacting with patients, families, carers and colleagues.
Job responsibilities
* Develop knowledge and skills continuously.
* Organise time efficiently and work cohesively with all team members.
* Communicate with colleagues, patients and relatives sensitively and empathetically.
* Work effectively under pressure, adopting a proactive role and taking initiative.
* Model good practice and act as a positive role model within the department.
* Resolve and support difficult situations or people.
* Complete training to gain competence in the role.
* Assist nursing staff and uphold high standards during consultations and procedures.
* Carry out safety checks, participate in clinical audits, and monitor and improve safety and compliance.
* Input and retrieve patient and staff information using computer‑based systems (Trak/EPR and specialist systems) and support the team in system usage.
* Maintain accurate, contemporaneous patient records.
* Apply time‑management and prioritisation skills.
* Stay informed about sustainable professional development and local/national practice changes.
* Demonstrate awareness of fairness, equality and diversity.
* Comply with Trust and departmental policies, including Health and Safety, Manual Handling, data protection, patient confidentiality and safeguarding.
* Project a professional image that enhances public perception of the Trust.
* Undertake mandatory training and identify personal development needs aligned with Trust objectives.
Person specification
Qualifications
* GCSE Level or equivalent Grade C (4) in English and Mathematics (or national equivalent).
* Basic knowledge of standard Microsoft Office programmes.
Experience
* Experience working in an acute clinical environment (through placement or employment).
* Previous experience in a relevant speciality.
Knowledge, Skills and Abilities
* Effective prioritisation of own workload.
* Acts as a role model and leads by example, reinforcing Trust values and behaviours.
* Effective and appropriate escalation of concerns to reduce risk and promote patient safety.
* Keeps up to date with professional issues that influence practice, including management, education and research.
* Contributes to implementation, monitoring and evaluation of policies, protocols and guidelines relevant to practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
£25,760 to £27,476 per year (pro‑rated if part‑time)
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