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Customer support manager

West Bromwich
Staffline
Customer support manager
€80,000 - €100,000 a year
Posted: 5 June
Offer description

8.30am-5pm

* After a qualifying period, this role has the option to become hybrid, with 2 days working from home

Please note: A UK driving licence and access to own vehicle is required for this role, for Customer visits. You will be compensated for mileage accrued

Our ideal Candidate:

* Previous marketing / product development experience within a manufacturing setting
* Ability to communicate effectively, both verbally and in writing
* Ability to interface effectively with internal and external customers
* Commitment to working as part of a team
* Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy
* Excellent IT skills, Excel. Experience with Pegasus will be advantageous
* Excellent project management skills, with demonstrable ability to manage varying tasks through to completion.
* The ability to prioritise and re-prioritise
* Troubleshooting

In you new role:

* Coordination and effective execution of feasible Existing) & New Products (NPD) launches internally and with external customers on time, and to specification and to budget
* Delivering plans to optimise performance to the sales team in line with agreed budgets
* Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products
* Creating and delivering category insight plans for customers in which clear growth opportunities are identified
* Managing customer complaints including plans to reduce key complaint areas
* Developing and preparing presentations for customers, product meetings and trade fairs, as necessary
* Actively participating in the customer tender process with the sales teams
* Supporting customer audits and leading the delivery of all follow up actions
* Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer.

For further information, salary, job details and benefits please apply!

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