We are looking for a Client Experience Manager to join our corporate tax team at our Lincoln location.
What does this role involve?
Joining us as a Client Experience Manager, you will be a Member of the Institute of Customer Service (ICS) or suitably qualified by experience. The purpose of this role is to act as a conduit to us delivering exceptional client service.
Teamwork
You will liaise with multiple service lines across the business to ensure the delivery of a cohesive and comprehensive client service for the corporate tax team.
As a Client Experience Manager, you will liaise with a range of stakeholders including team members at all levels, across all service lines, clients, and professionals, such as solicitors. You will act as the main point of contact for corporate tax clients, resolve any issues, respond to queries, and generally keep the client informed of progress. You will implement changes that can strengthen our relationship with our clients.
You will conduct regular review meetings with clients to discuss service performance and obtain testimonials.
Skills and experience
We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful you will:
* have excellent written and verbal communication skills
* have a collaborative approach to work effectively as part of a wider team
* be able to work effectively, coordinating and managing multiple deadlines simultaneously and proactively
* have people management experience
Join Duncan & Toplis
From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we're committed to helping our people maintain a healthy and balanced lifestyle.
We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD.
Our values of trust, partnership, and inclusivity are at the forefront of everything we do.
Full support and 18 weeks full pay for maternity and adoption leave, inclusive of statutory maternity/adoption pay to all eligible team members and two weeks full pay for paternity leave.
Fully supported training and CPD
Continuous learning support to help develop skills and long-term goals through mentoring, coaching, technical and soft skill training both internally and externally.
Death in service
Insured benefit available to all team members up to the age of 65, four times annual salary. Conditions apply.
Discounted wills and power of attorney
50% discount for team members and their partners, 25% discount for children and parents of team members.
Enhanced holidays
Minimum of 22 days holiday plus bank holidays, increasingto 27 days on five years of service or for Managers. 32 days plus bank holidays for Director.
Subsidised private medical insurance
Non-subsided purchase through a Group Company scheme.
Flexible annual leave
Buying or selling of annual leave up to five days. Conditions apply.
Talent referral bonus
For eligible team members, bonus payments up to £1,000 on successful candidate referrals.
Employer matched contribution that increases based on years of service or team member grade.
Half day paid leave matched with half day annual leave for voluntary and other charitable activities.
Employee assistance programme for 24/7 confidential support from trained counsellors and access to trained mental health advisers.
Team milestone award
Additional benefits, experience vouchers and gifts given to celebrate milestone awards at five, 10, 15 and 25 years.
Online fitness classes
Online fitness programmes with a variety of workouts, including yoga, pilates, strength training and cardio.
Permanent health insurance
Permanent health insurance is available to all eligible team members who have one years continuous service at April each year. Conditions apply.
Agile working - hybrid/flexible
The ability to flex working hours and working location between office and home.
Enhanced sickness entitlement
Four weeks full pay followed by four weeks half pay.
Study leave
Fully supported qualifications including study leave.
EV salary sacrifice scheme
Salary sacrifice scheme to lease an electric vehicle, smart charger, EV energy tariff and free miles in one hassle-free package.
Management and leadership academy
Management development programmes are provided at all levels, from taking the first step into management right through to our six-month leadership academy.
Healthcare workplace app
Fully supported qualifications
Cycle to work scheme
Save money on tax and national insurance by purchasing a bike through this scheme and paying for it over a 12 month period.
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