Job Purpose
To proactively manage the Liner customer outstanding freight position in the EUA region and minimise overdues by working closely with EUA ONE offices, Third-Party Agents, and GHQ.
Primary Job Responsibilities and Measurement
1. Proactively follow-up on overdue outstanding freight with EUA ONE Offices and Third Party Agents (hereafter called agents) and work with agents (incl. Country Head, Local Sales Head and Finance Head) to ensure prompt collection.
2. Advise RHQ M&C Head and Trade of significant overdue cases and coordinate with them on those cases to resolve
3. Identify any process issues that hinders timely freight collection by agents and address these in cooperation with the Manager - F&A Process Management
4. Ensure EUA region outstandings and overdues comply with Key Performance Indicators set by GHQ and EUA BOD
5. EUA Outstanding Freight and KPI Reporting
6. Ensure compliance with ONE Global Credit Policy by agents and review / approve Liner customer credit applications in line with this policy
7. Ensure queries and reporting requirements from GHQ are followed up and completed in a timely manner by the RHQ Agency Accounting Credit Control Team and agents
8. Coordinate and verify Liner customer write-off applications submitted by agents
9. Participate in SAP AR implementation and other AR related system / process developments in EUA as Subject Matter Expert (as required)
10. Team Leadership and Development
11. Responsible for hiring, training, coaching, and performance management of direct reports
12. Builds and maintains a positive team culture focused on collaboration and growth
13. Performance of other duties as necessary
Scope of Role
14. EUA region which includes 25 ONE Offices and 23 Third Party Agents
15. EUA region outstandings ~USD 625 million (incl. shipments in transit) of which ~ USD 60 -65M overdue
People Management and Organization:
16. Management of the EUA RHQ Credit Control Team based in London RHQ consisting of 3 FTE
Location:
17. London RHQ or other EUA ONE Office
18. Regular weekly or bi-weekly attendance of London RHQ office is required
19. Travel to EUA ONE offices or Third Party Agents as required
Challenges:
20. Large number of agents (& active customers) in the EUA region
21. Development of strong / effective relationships and close cooperation with EUA agents, GHQ and other EUA stakeholders is crucial for success in this role
22. Reliance on local agents for the effective management of outstanding freight / overdue with their local customers
Skills, Qualifications and Expertise
23. Minimum 7 years’ proven experience in credit control / outstanding freight management, ideally in a multinational company at GHQ or RHQ level.
24. Minimum 5 years’ experience in liner shipping and solid knowledge of liner shipping is a distinct advantage.
25. Ability to manage and develop a (small sized) team.
26. Pro-active attitude and proven ability to take ownership of tasks and complete independently within given deadlines.
27. Ability to effectively communicate with GHQ / EUA stakeholders and all management levels in agents incl. Country Heads, Finance Managers and Directors.
28. Good written & oral communication skills (in English).
Competencies
29. Business Awareness
30. Customer / Result Focussed
31. Communication
32. Team Work
33. Planning and Organisation
34. Leadership
What we offer:
35. Paid annual leave of 25 days per annum plus UK bank and public holidays.
36. Hybrid working arrangement.
37. Membership of the Company’s Group Personal Pension Plan.
38. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.
39. Permanent Health Insurance.
40. Death in Service.
41. Private Medical Cover (BUPA) after two years’ service.
42. Employee Assistance Programme, with free independent confidential support and virtual GP services.
43. An interest free annual travel season ticket loan.
44. Family leave policies enhanced above statutory.
45. Access to the UK’s TaxFree Childcare scheme.
46. Enhanced company sick pay policy.
47. Medical health check.
48. Annual eye test and contribution towards glasses for VDU prescriptions.
Application
The closing date for this vacancy is 30th August 2024 but if a significant number of applications are received, it will close earlier.
Applicants must have an existing right to live and work in the UK.